Returns
We hope you will be delighted with your purchase, however, if you are not, you have 14 calendar days to contact us to arrange the return of the item from the date you receive the goods. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with a proof of purchase.
VCR Act Products
Any items covered by the VCR Act 2006, such as rifles, pistols, moderators and any component parts are only returnable in person in store. We do not post out any of these products and are strictly in store collection only - thus any returns are in store in person only. We will not send couriers or collect even in the event of product failure.
Clothing return policy
Clothing can be returned at our discretion. The items must be unworn/unwashed and returned in as new condition with all packaging included.If the returning household is a smoking or pet household and that is detectable on the clothing or any other odour is detectable, we will not accept the return. Our returns department will inspect the garment and inform you of your return status.
You must contact us to obtain an RMA number before shipping the item back to us.
Once your item has been received by us it will be inspected. Once approved, your refund will be processed. This should take no more than 20 days (depending on the method used)
If you are returning a NON Faulty item and it is unopened or unused we do NOT refund the outgoing postage charge - we have had to pay this as a business and will not accept that loss.
If the item is reported faulty we cover the return postage cost and supply a returns label. We do not pay a requested amount to a customer for return postage.
If the item is deemed not faulty will ask the customer to cover the cost of the return postage we have paid for.
We are not liable for any wait times, or inconvenience / costs / losses incurred by the customer.
If the item being returned is deemed not faulty, dirty or used on return a restocking charge of 30% of the full retail price will be deducted from the return amount plus any other charges such as card merchant charges / postage will be deducted.
Email
returns@airgun101.com
Warranty
The supplier will warrant goods in good faith for 30 days from the purchase date and from the retail premises which the purchase was made. After that period the Warranty becomes the liability of the Manufacturer.
The Supplier will allow returns when agreed after the 30 day purchase period, but only to forward to the manufacturer for repairs.
No monetary refund is available after 30 days from the original purchase date.
All new goods supplied by the Supplier are warranted free from defects for the duration of the manufacturers warranty from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, or any alteration or repair carried out without the Suppliers approval.
If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the email address shown below within 48 hours.
If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the email address shown below, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint. The Supplier will then offer advice either through returning direct to the Manufacturer of working with the Purchaser to arrange a return to the Manufacturer.
Unless other wise stated all items are supplied with a 12 month warranty.
Lifetime Warranty where offered is with the Manufacturer ONLY - not the supplier or retailer.
VCR Act 2006 Products
Any items covered by the VCR Act 2006, such as rifles, pistols, moderators and any component parts are only returnable in person in store. We do not post out any of these products and are strictly in store collection only - thus any returns are in store in person only. We will not send couriers or collect even in the event of product failure.
Customer Service
service@airgun101.com
