Terms and Conditions of Sale
In this Agreement, unless the context otherwise requires, the following expressions have the following meanings:
1.2 "Supplier" means Silicone Productions Ltd whose office is at:
Registered Office - NOT RETAIL - St Matthews House, Quays Office Park, Conference Avenue, Portishead, Bristol, UK, BS20 7LZ
1.3 "Goods" or "Items" means the goods or services supplied by Silicone Productions Ltd
1.4 "Customer" means the person or company who purchases or agrees to purchase goods or services from Silicone Productions Ltd.
2.1 These terms and conditions of sale apply to all goods supplied by the Supplier.
2.2 No contract exists between the Customer and the Supplier for the sale of any goods or services until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
2.3 An acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the Goods will not take place until after your payment is taken and you receive your confirmation of payment. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
2.4 The Supplier may change these terms and conditions of sale without notice to you in relation to future sales.
2.5 The contract is subject to your right of cancellation (9).
2.6 The Supplier reserves the right the decline any order for any reason.
2.7 The Supplier is not liable for any damages caused to any property, person or item which occurs as a result of a purchase of goods made by the Customer of any item from the Supplier. All goods are purchased at the Customers own risk and used at their own risk.
3. Description of the goods
3.1 The description and price of the goods you order will be as shown on the Suppliers website at the time you place your order.
3.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible.
3.3 Products, Software, Licenses, Subscriptions and Services may be subject to additional Terms and Conditions or useage limitations.
4. Price of the Goods
4.1 Every effort is made to ensure that prices shown on the Suppliers website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled and you will be notified by email. If you cancel your order prior to despatch, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the goods.
4.2 In addition to the price, you may be required to pay;
4.2.1 Delivery charges
4.2.2 Value Added Tax and any other taxes
5.1 Payment for the goods and delivery charges can be made by any method shown on the Suppliers website at the time you place your order.
5.2 Payment shall be due before the delivery date and made when the order is placed.
5.3 There will be no delivery until cleared funds are received.
6.1 Orders placed will be despatched as soon as possible (Monday to Friday excluding public holidays) as per the delivery option selected, provided no additional security checks are required, cleared funds are received and all items are in stock.
6.2 The goods you order will be delivered to the delivery/shipping address given when you place your order.
6.3 If delivery cannot be made to your delivery/shipping address due to loss in postage either through the carrier or the item being not declared at the address then Silicone Productions Ltd is not liable for replacement of the item.
6.4 If you deliberately fail to take delivery of the goods when delivery is attempted, then the Supplier may:
6.4.1 store the goods until actual delivery and charge you for reasonable costs of storage; or
6.4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) credit to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
6.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations 2000, the Supplier shall refund or re-credit you within 30 days any sum that has been paid by you or debited from your credit card for the goods less any expenses incurred for failed delivery, providing the goods have been returned to the Supplier in good condition.
6.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delays in delivery.
6.7 Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.
6.8 Upon receipt of your order you may be asked to sign for the goods received in good condition. If for any reason you are unable to check the contents of the package at time of delivery, please sign for the parcel as UNCHECKED. Failure to do so may affect any warranty claims that you make thereafter.
7.1 The goods are at your risk from the time of delivery.
7.2 Ownership of the goods shall not pass from the Supplier to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
7.2.1 the goods, and
7.2.2 all other sums which are or which become due to the Supplier from you on any account.
7.3 The Supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the Supplier.
8. Title for Business Customers
8.1 If you are a business customer until ownership of the goods has passed to you, you must:
8.1.1 store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Suppliers property;
8.1.2 not destroy, damage, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Suppliers behalf for their full price against all risks to the reasonable satisfaction of the Supplier; and
8.1.3 hold the proceeds of the insurance referred to in condition
8.1.4 on trust for the Supplier and pay the proceeds of the insurance to the Supplier within 5 working days of receipt of the proceeds.
8.2 If you are a business customer your right to possession of the goods shall terminate immediately if:
8.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
8.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or 8.2.3 you encumber or in any way charge any of the goods.
9. Your right of cancellation
9.1 You have the right to cancel the contract at any time up to the end of 14 calendar days after you receive the goods.
9.2 To exercise your right of cancellation, you must give written notice to the Supplier by letter or via email, giving details of the goods ordered and any order reference. Notification by phone is not sufficient.
9.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address given on your returns "agreed" email or form. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
9.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 20 days from receipt of the returned goods for any sum that has been paid by you or debited from your credit card for the goods. Minus any outgoing postage charges if the item is not faulty.
9.5 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
9.6 The Supplier may not be able to offer a full product refund for items returned that are not in a suitable condition for resale or reuse.
9.6a If the item being returned is deemed not faulty, dirty or used on return a restocking charge of 30% of the full retail price will be deducted from the return amount plus any other charges such as card merchant charges will be deducted.
9.6b Items being returned may include parts used in firearms, airgun's and accessories for this reason due to the nature of these items, damaged items will not be replaced under warranty if the item has failed due to being in contact with another accessory or item that has caused the failure of the item to be returned. Example, being hit by a projectile, or incorrect adjustment to match or fit, or the user causing the damage. The Supplier reserves the right to investigate fully any damage to items returned and gain advise from the manufacturer to confirm if the fault is with the product or a situation unknown with the end user. If the Supplier feels the end user is at fault, with the backing of the manufacturer then a warranty will not be honoured and the original damaged product will be returned to the customer.
10.1 We hope you will be delighted with your purchase, however, if you are not, you have 14 calendar days to contact us to arrange the return of the goods from the date you receive the goods. To be eligible for a return, your goods must be unused and in the same condition that you received it. It must also be in the original packaging with a proof of purchase.
10.2 You must contact us to obtain an RMA number before shipping the item back to us.
Once your item has been received by us it will be inspected. Once approved, your refund will be processed. This should take no more than 20 days (depending on the method used)
10.3 If you are returning a NON Faulty item and or it is unopened or unused we do NOT refund the outgoing postage charge - we have had to pay this as a business and will not accept that loss.
If the item is reported faulty we cover the return postage cost and supply a returns label. Which the customer must be able to print.
10.4 We do not pay a requested amount to a customer for return postage.
10.5 If the goods are deemed not faulty will ask the customer to cover the cost of the return postage we have paid for.
11. If the item has been purchased, used by the customer and then returned - if we deem that we are unable to make any sale due to damage or visible signs of use on return we will not offer a refund.