We have collected our top questions sent to us, and to save time have listed the answers below.
Yes, we have actually had these as questions! - Some are quite funny.
Q:- Can I come and collect?
A: -Yes, you are very welcome, we have a collection desk. Your welcome to drop in and collect. If your purchasing a Gun we will invite you in for a coffee and chat, otherwise we welcome you to the collection desk. Please email to let us know your coming, we don't staff the desk all day - if we are not in then your journey may be wasted.
Q:- I want something you do not have in stock, a special item - can you get it for me?
A:- If it's legal and we can source it, yes. Please pay up front for any special purchases. If you change your mind before receiving it and we have paid and placed the order for the item we will not refund the amount you have paid to us.
We can source things other than Airguns if required.
Q: - I have placed an order and missed off part of my address - where is my package I want my order!
A: - If we spot that an address looks incomplete we will attempt to contact the person who has made the order. However if the address is incomplete and we dispatch it is not our fault - please ensure you include - House Number / Name + an actual Road Name along with town or city. Without those its a fair chance the parcel may not arrive, and incomplete address is down to the person making the order.
Q: - The Postman came, or UPS came and I missed them.
A: - The customer needs to arrange direct with UPS or with the Post Office to have the parcel re-delivered or to collect from elsewhere. We cannot be an in-between to schedule delivery.
UPS Telephone - 03457 877 877
Q:- The Postman or Courier has delivered to the neighbour and not my house, I am not going to collect it - I want compensation.
A: - The local delivery network is out of our control, the courier has done what it feels is best for you. We are not giving you compensation, sending you another one or coming to collect the parcel from your neighbour and hand it too you. It's at your neighbours.
Q:- I am not in the EU or UK - why can I not purchase gun stuff from the site?
A:- The world is huge, countries have different laws. We are unable to keep track of what is and what is not legal for import into countries. While we do research where we can, if we cannot see on a Government website stating exact legal details - we will not ship. Some countries regard any sort of attachment as a regulated part, so it is confusing. You are welcome to email and ask, but please be aware we do refuse direct gun parts the majority of the time. However - items like chronographs and cleaning equipment may be sent, please do ask for those.
Q: - I don't see my country to order clothing.
A: - Email us at email@example.com we will happily provide you a quote to send clothing.
Q: - I am ordering clothes from my home country, ( NOT UK / EU ) why can I not checkout or add shipping - I have clothes, pellets and rails in my basket
A: - Due to varying laws on import of anything regarded as a firearm and the accessories and ammunition we do restrict many countries to clothing and scope stickers only. Laws do apply and we do not wish to break them. Remove the pellets and other offending items and postage should get applied.
Q:- I want advice on my Gun, can I speak to Giles?
A:- Giles owns Airgun 101 and the Shop, however he is not always available to answer questions. If you bought something from us we can offer advice, however due to the huge volume of requests to speak to Giles and answer many many questions - we are sorry but we cannot answer any questions if they do not relate to an instore purchase.
Q: - It says "In Store Collection Only" can you ship to my house like other dealers do?
A: - We are a Registered Firearms Dealer, and we interpret the component laws of gun's in the way we believe is correct. If other stores ship items we don't that is down to their choice.
No, we are not getting into a discussion with you about how we run our shop and if you think we are wrong. 😁
Q:- Why do you not ship scopes outside the UK?
A: - Most Couriers in the UK are very restrictive over the items they will carry, scopes they regard as a Firearm part when leaving the UK shores. Thus - we stand a high chance Customs rejects it and then we lose the postage, have to explain to the customer, apologise and give money back. So - its simple we don't ship scopes outside the UK.
Q:- I have bought something, used it, don't like it and want to send it back?
A - If the item has been used it is our discretion to accept the return. We cannot resell a used item as new, and we believe we should not have to accept the cost of used items being returned and refunds being requested. The more this happens the more this impacts costs on the site and pushes the price up for the customer. We do charge a restocking fee if we wish to accept the return.
Q:- I bought something, and it developed a fault - I took it apart to fix it, its now in bits and I want to send it back.
A: - Things do go faulty. However we need to return them to the distributor for us to get a replacement - therefore if you have dismantled a product, it is down to the distributor to decided if we get a replacement. Strong advise is, do not take stuff apart as a refusal to give a replacement in exchange for a pile of bits does sometimes cause offence.
Q:- I bought something from you where is my tracking number?
A: - We get tracking numbers confirmed to us throughout the day from UPS and we apply them to your order as soon as we can. Royal Mail supplies us with tracking numbers early evening ( via our account ) sometimes these get applied that day, sometimes it's the following morning. When we apply the tracking to the order the 101 shop sends an email with the number, and you can also check the tracking on the order in the system. Click the link it should take you to the parcel details and tracking.
Q:- I am outside the UK and EU what's the difference between Tracked and Non Tracked postage?
A:- Normally a few pounds, but you do get to track in basic terms your package, it also helps to ensure a safe delivery. We offer zero guarantee on deliveries Tracked or Un Tracked when it leaves the UK - we simply have no control. While we do get a delivery confirmation to our system when it arrives, we cannot cover loses outside the UK.
Q:- I am going to order something from outside the UK. Can you add it to my Firearms Certificate for me?
A:- Go ahead, order whatever you want to. We are not touching it. Border Force are not stupid and buying stuff that is against UK Firearms Laws from outside the UK means you probably are. 👍 Listen out for the knock at the door.
Q: - I ordered something, and I needed it for the weekend, and it has not arrived. You have ruined my weekend and I want compensation.
A:- We advise ordering before 11am on a Wednesday before for a chance ( not guaranteed in any way ) of weekend delivery. However we are NOT responsible for slow delivery of the courier network. We are not giving you compensation, not paying for your weekend and not reimbursing you for anything.
Q: - I live in a Tier 2 zone and your in a Tier 3, can I come and visit you and buy something.
A: - Nope, we abide by the Covid restrictions and you should not be visiting a different Tier than the one you live in.
Q:- Your closed on a Sunday - that's a disgrace - I shall take my business elsewhere.
A: - Please do, make sure they are open on a Sunday.
Q:- I want to kill something, what have you got. ( Yes this is real )
A: - Animal, Vegetable or Mineral, may I suggest rephrasing your question - so it does not make my Spidey Sense nervous.
Q:- I have bought some pellets / slugs, shot a few, my rifle does not like them, I want to send them back.
A: - We do not accept ammo returns as we cannot be assured ammo has not been used.
Q:- Its cheaper from outside the UK - can you beat the price?
A: -No. Carry on, listen out for Border Force knocking.
Q:- You are too expensive!
Q:- I don't think your postage is good value!
A:- Magic. Thanks for that.
Q: - Any email containing abuse, threats or rudeness. We have been asked to break a law, said no, and customer gets upset.
A:- We shall ignore you and block your account. Then report your comments if they have been designed to ask us to break the law.